March 31st, 2020

UPDATED: COVID – 19 RESPONSE PLAN
IMPORTANT NOTICE REGARDING OUR MENTORSHIP PROGRAM

Important Updated Information: The COVID‐19 global pandemic continues and, as an organization, our
primary concern remains the health, safety and well‐being of our Staff, Clients and Mentors. We wanted
to bring you this update to our services.

1. CRIEC is here and available to serve our Clients as best we can by virtual or remote means – email,
phone, conference call, Skype, Zoom, webinars and other electronic means. All CRIEC staff
is safely and effectively working from their homes and ready to support you.

2. Effective April 1st, we are accepting new Clients to our Mentorship Programs and we continue to work with current Clients.

• a. Virtual Connection – while we are “open for business”, all interactions, connections and
  sessions with Clients, both new and current, will be virtual or remote via many means
  ranging from e‐mail, phone, conference call, Skype, Zoom and other technology. There
  will be no face‐to‐face meetings until further notice
• b. New Clients – if you are looking to join CRIEC as a new Client, you are asked to contact
  Jaya Dharan at mentorship@criec.ca to commence your process. Jaya is ready to answer
  your questions, review your eligibility and, if you are eligible, proceed to intake and
  registration.
• c. Client with Registration‐in‐Process – if you have already connected with us regarding
  joining the Mentorship Program, we will continue our pre‐registration process with you
  on‐line and will schedule your assessment.
• d. Current Clients – if you are a current Client, you will be contacted shortly by a CRIEC
  Mentorship Coordinator to continue your mentorship, Connector meeting or other
  appointment.
• e. Current Clients in Mentorship Partnerships – All Mentor‐Mentee partnerships that
  have already started may continue until their respective completion, should both parties
  agree to continue. However, in all such continuing Mentorship partnerships, Clients and
  Mentors are to meet virtually, until further notice. A CRIEC Mentorship Coordinator will
  contact you and your Mentor to (i) discuss continuation of the Mentorship partnership;
  (ii) answer any questions regarding the Mentorship partnership or next steps; and (ii)
  provide relevant on‐going support.
• f. Current Clients Awaiting a Mentor – Clients who are awaiting Mentors will now be
  matched with a Mentor. A CRIEC Mentorship Coordinator will contact you to (i) answer
  any questions regarding the Mentorship process or next steps; and (ii) provide relevant
  on‐going support.
• g. Sessions + Workshops – We are in the process of organizing and scheduling group
  sessions such as workshops, networking, SmartConnections and volunteering
  opportunities.
• h. On‐line Materials – We are posting on‐line learning materials at www.criec.ca to share
  with clients and Mentors.

3. We thank you for your patience and understanding. We are evaluating this situation daily and
taking our guidance from relevant health and other authorities.

4. If you are in self‐isolation or otherwise any require support, please reach out to us at
mentor@criec.ca. There are also many great community agencies in the City that you can reach
out and we encourage you to do so to get the support you require. We can help direct you if
necessary. You can always call 311 for non‐emergency services provided by the City of Calgary.

5. If you have any questions regarding this response plan, please reach out us at:

• mentorship@criec.ca
• Jaya Dharan at 587‐894‐7583, or
• Your CRIEC Mentorship Coordinator.

We look forward to working with you. For more information on our programs, click for MENTORS

Cick for MENTEES/Newcomers

COVID – 19 RESPONSE PLAN

IMPORTANT NOTICE REGARDING

CALGARY REGION IMMIGRANT EMPLOYMENT COUNCIL’S

MENTORING PROGRAM

During this on-going COVID-19 global pandemic, our primary concern remains the health, safety and well-being of our Staff, Clients and Mentors. Accordingly, effective immediately and until March 31, 2020 (at the earliest), the following changes to the CRIEC Mentoring Program are being implemented:

1. No New Clients:

• We will not receive or process any new clients to the CRIEC Mentoring Program. We will re-evaluate this as we proceed closer to March 31^st and will advise you further if we determine that this pause on new clients needs to extend beyond March 31^st.

• If a client has already connected with us regarding joining the Mentoring Program, we will continue our pre-registration process with them on-line but we will not schedule any assessments or other appointments during this pause on new clients.

2. Current Clients:

• Clients who already have scheduled assessments or other individual appointments with our Staff, will be contacted by their career counsellors. Where appropriate, these clients will be encouraged to meet virtually with their career counsellor to complete that assessment or appointment. “Meeting virtually” means connecting by phone, Skype, e-mail or other virtual means.

• All Mentor-Mentee partnerships that have already started may continue until their respective completion, should both parties agree to continue. However, in all such continuing mentoring partnerships, clients and Mentors are to meet virtually, until further notice. Career counsellors will contact each mentoring partnership to (i) discuss continuation of the mentoring partnership; (ii) answer any questions regarding the mentoring partnership or next steps; and (ii) provide relevant on-going support.

2020. Clients who are awaiting Mentors will not be matched with a Mentor until at least April 1, 2020. Career counsellor will contact each such client to (i) answer any questions regarding the mentoring process or next steps; and (ii) provide relevant on-going support.

1. All group sessions such as workshops, SmartConnections and volunteering opportunities are cancelled, subject to being re-scheduled to a later date.

1. We are developing on-line learning materials to share with clients and Mentors during this time period.

3. We thank you for your patience and understanding during this time period. We are evaluating this situation daily and taking our guidance from relevant health and other authorities.

4. If you are in self-isolation or otherwise any require support, please reach out to us at mentor@criec.ca. There are also many great community agencies in the City that you can reach out and we encourage you to do so to get the support you require. We can help direct you if necessary.

5. If you have any questions about regarding this response plan, please reach out us at:

• mentor@criec.ca
• Jaya Dharan at 587-894-7583, or
• Your career CRIEC/BVC counsellor